Flexible cancellation options and transparent refund procedures for your peace of mind.
Our standard cancellation policy provides flexibility while ensuring fair terms for all customers. The policy varies based on when you cancel relative to your pickup time.
Important: All cancellation times are based on the local time of your pickup location.
| Cancellation Time | Refund Type | Administrative Fee | Net Refund |
|---|---|---|---|
| 72+ hours before pickup | Full Refund | $0 | 100% of rental cost |
| 48-72 hours before pickup | Full Refund | $15 | 100% of rental cost minus $15 |
| 24-48 hours before pickup | Partial Refund | $25 | 50% of rental cost minus $25 |
| 6-24 hours before pickup | Partial Refund | $35 | 25% of rental cost minus $35 |
| Less than 6 hours before pickup | No Refund | N/A | No refund applies |
Note: Refunds are processed to the original payment method used for booking. Processing times vary by payment provider (typically 5-10 business days).
For maximum flexibility, choose our Flex Rate when booking. This option includes:
Corporate accounts and membership plan subscribers enjoy enhanced cancellation benefits:
Understanding when to expect your refund helps manage expectations. Here's our standard refund processing timeline:
You cancel your reservation through our website, app, or customer service. Immediate confirmation email sent.
Timing: Instant confirmation
Our system processes the cancellation and calculates the refund amount based on your cancellation time.
Timing: Within 24 hours
Refund is sent to your bank/payment provider. Processing time depends on your financial institution.
Timing: 3-5 business days (credit cards)
Timing: 5-10 business days (debit cards/bank transfers)
Refund appears on your statement. You receive a final confirmation email when the process is complete.
Timing: 5-10 business days from cancellation
Pro Tip: Credit card refunds are typically faster than debit card refunds. For fastest processing, use the same payment method for cancellation as you used for booking.
If you fail to pick up your rental vehicle and do not cancel your reservation, the following applies:
| Situation | Action | Charges | Additional Notes |
|---|---|---|---|
| No-show without notification | Reservation cancelled automatically | 100% of rental cost + $50 no-show fee | No refund provided |
| No-show with late notification (within 2 hours) | Reservation cancelled as no-show | 100% of rental cost | $50 fee waived with notification |
| Late pickup (1-3 hours) | Vehicle held, reservation modified | No additional charge | Subject to vehicle availability |
| Late pickup (3+ hours) | Reservation may be cancelled | Standard cancellation fees apply | Contact us to hold vehicle |
Important: If you're running late, please call our 24/7 customer service line to inform us. We'll do our best to accommodate your late arrival without penalty.
Instead of cancelling, consider modifying your reservation. Modifications are often more cost-effective than cancellations.
Change your pickup/return dates or times. Subject to rate changes and availability.
Fee: $10 (waived for Flex Rate)
Upgrade or downgrade your vehicle selection. Price difference applies.
Fee: $15 (waived for Flex Rate)
Change your pickup or drop-off location. Subject to availability and location fees.
Fee: $20 + any location fee difference
We understand that emergencies happen. In documented cases, we offer more flexible cancellation options:
Applies to renter or immediate family members
Major weather events, strikes, or airline issues
Documentation may be requested
Log into your account, go to "My Bookings," select your reservation, and click "Cancel."
Advantage: Immediate confirmation
Use the ManageBookingDesk app to cancel from anywhere.
Advantage: Real-time updates
Call our 24/7 support line at +1(888)279-0636 (226235).
Advantage: Personalized assistance
After cancellation, you can track your refund status:
Need Help? If your refund hasn't appeared after 10 business days, first check with your bank, then contact us with your booking reference number.
For cancellation assistance or refund inquiries, our team is here to help:
+1(888)279-0636
(+1(888)279-0636)
24/7 Support
cancellations@managebookingdesk.com
Response within 4 hours
Available on website
9 AM - 9 PM EST
Instant responses
If you believe your refund was processed incorrectly:
By proceeding with your booking, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.
Last Updated: October 15, 2023 | Policy Version: 3.2